Professional Services
We deliver IT services, bolstered by the ITIL® methodology,
to ensure high performance and to create value for your business.
Professional services
Dedicated support on troubleshooting IT issues.
Deploying specific monitoring tools, our Service Desk provides various levels of business continuity, based on the systems used by our clients.
Service Desk
An effective interface between you and your IT services.
Thanks equally to our well-organized in-house team, the certifications we have been awarded and the experience we have accumulated, we can guarantee that your IT system will work as effectively as possible. Our staff operate using the most modern, most reliable management and remote-assistance software, with direct phone contact, email support and even a dedicated CRM.
noc
Your infrastructure is constantly monitored.
Active 24/7, the Network Operations Center enables you to keep your IT infrastructure under constant control, allowing you to resolve issues in next to no time and ensuring that system safety is not compromised.
The method
Why we use the ITIL® protocol.
Deploying appropriate ITIL® v3 procedures, our specialist personnel implement specific, complex Escalation protocols when resolving problems, all the way from flagging up an incident to closing the associated ticket.
Itil®
Quality.
Quality.
Customer satisfaction.
Cost containment.
Management of centralized, integrated processes.
Definition of roles and responsibilities.
Systems
A wide range of services on a variety of platforms.
- Microsoft
- UNIX/Linux
- Private Cloud (VMware, Microsoft Hyper-V, Citrix XEN Server)
- Public Cloud (Azure, Amazon S3, RackSpace)
- Hybrid solutions
IT Service Management
Public Cloud
Design, implementation and migration.
We support companies as they make the transition towards the digital transformation, helping them to define the strategy to be adopted based on their technological, organizational and business requirements. We develop national and international migration projects that lead to the consolidation of the application processes in accordance with the following 4 strategies: Lift & Shift, Replatforming, Refactoring and Repurchasing.
Network
Design, implementation and maintenance.
We have an enviable track record on the design, implementation and maintenance of:
- Firewalling (Watchguard, Cisco, Stonesoft, Fortigate)
- Networking (Cisco, HPE);
- Wireless (Aerohive, Cisco, HPE, Ubiquiti, Mikrotik);
- Routing (Cisco, HPE);
- Sale Server.
Security
Design, development and monitoring.
We deploy an effective approach to system security, adopting best practices and carrying out painstaking checks, right from the design phase onwards.
- Firewalling;
- NAC (Network Access Control);
- SIEM (Security Information Event Management);
- Endpoint Security;
- Networking;
- Data Discovery / DLP-Data Loss Prevention.
Servers
Maximum efficiency, security and user experience.
Being able to count on a robust, flexible architecture that is custom-designed to meet your needs is essential in keeping costs low while keeping the quality of service high.
Storage
State-of-the-art data storage and management systems.
We use the leading data storage and managements systems, which leverage the very latest technological infrastructures: FiberChannel, iSCSI, SAS, FCoE.
- Fiber Channel;
- iSCSI;
- SAS;
- FCoE.
Printer
Provision of print services – both traditional and SaaS.
Alongside the provision of traditional print products from the market-leading names, we also offer As-A-Service printing. Our Managed Print Service (MPS) delivers:
- increased efficiency;
- optimization of infrastructure;
- enhanced productivity;
- security management.
2K
devices monitored
(server, switch,firewall)20K+
hours of support
per year50K+
tickets handled
per year5K+
PDL
20K+
calls received
per year15
minutes
average response time
IT security
Design and delivery of IT security solutions.
We use the best platforms on the market to block threats such as viruses, malware and ransomware. We design your security by conducting a vulnerability assessment and deploying intrusion detection solutions.
Networking
Network analysis and maintenance.
24/7 guaranteed troubleshooting:
• Structured cabling;
• Network infrastructures (LAN, WAN);
• Configuration, management and maintenance of equipment (routers, switches) made by the leading brands on the market;
• 24/7 monitoring of telecommunications devices with specific tools.
System management
Comprehensive management of your systems.
The centralized management of your IT assets is geared towards supporting the achievement of your business objectives, ensuring security, monitoring the performance of applications and services, keeping track and enabling the planning of your skill sets, checking compliance and the fulfilment of corporate requirements, and identifying and resolving any problems that may arise.